How A Plumbing Contractor Cut No-Shows in Half and Filled Their Schedule Faster

The Challenge
This plumbing contractor relied on manual scheduling. Calls came into the office during business hours, and appointments were entered into a shared calendar by the receptionist. After-hours calls often went to voicemail, and reminder calls or texts were inconsistent.

“We were missing a lot of opportunities outside business hours,” said the owner, Jason. “And even when we booked jobs, people would forget or not be home. It was costing us time and money.”

No-show appointments were eating into their day, and phone tag with customers slowed down the whole process. They needed a system that could take over the scheduling and keep their calendar running smoothly without more admin hours.

The Solution
Peremation deployed its Automated Scheduling and Reminders system in just a few days. Here's what it did for their business:

1. Allowed customers to book appointments directly online or via SMS, based on real-time technician availability.
2. Sent confirmation texts and calendar invites instantly
3. Delivered automated reminders 24 hours and 1 hour before each job
4. Handled reschedule requests automatically, without a phone call

The system was fully integrated with their existing calendar, and all messages used the company’s voice and branding to keep it personal.

The Results
Within 60 days of going live:

- No-shows dropped by 53%, saving the crew multiple hours of wasted drive time each week
- Over 40% of new appointments were booked after hours, when no one was available to answer the phone
- The owner reclaimed 6–8 hours per week previously spent chasing down customers and juggling the calendar
- Team productivity improved with jobs spaced and routed more efficiently

Owner quote: “It’s like having a dispatcher that never sleeps,” Jason said. “We don’t miss calls, we don’t double-book, and our crew isn’t sitting around waiting anymore.”